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Calls from BT phone boxes are free, however some other public phone operators may charge you to call. You will be talking to a Gam Care Adviser who is trained to listen and help people affected by problem gambling.

The Adviser will listen to you carefully and encourage you to talk about your concerns.

Freephone numbers do not usually appear on itemised telephone bills.

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If all our Advisers are busy, or you call between Midnight and 8am, you can leave a message including your name and a number you are happy for us to call you on.

We will then call you back when the lines are open. Confidentiality means not sharing information with anyone else about what you tell us.

Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues to ensure we are providing the most appropriate help, but no information about callers is disclosed to third parties outside Gam Care without your consent, except in the circumstances stated above.

Remember you don’t need to give any details that identify you during the call at any time, if you do not wish to.

For a web chat, you can choose any screen name, it doesn’t have to be your real name.

Any information you provide to us will be stored on our secure database.

Some callers only contact us once, however some people may need to contact us again or we may suggest a call back from one of our team.

We are sometimes just the beginning of a journey to recovery, and if you feel you need to speak with someone about your gambling issue more frequently we are also able to signpost to other, specialist agencies who can help longer-term.

If you have a friend or family member affected by a gambling problem, the Adviser can suggest ways you can support them and encourage them to seek help.

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